Refund & Cancellation Policy
Proposed policy — staging: final terms pending owner approval before live launch. This page publishes the proposed policy language for review. It is not yet the final, approved policy of a live business.
Month-to-month plans — Local Visibility & Reviews and Social Presence
These plans are month to month. You may cancel at any time; cancellation takes effect at the end of the current paid period, you keep access through that date, and you receive confirmation of the effective date. No further charges are made after the effective date.
Website & Care — 12-month initial term
Website & Care carries a 12-month initial term ($79/month; $948 in base payments before applicable tax). You may request nonrenewal at any time; nonrenewal takes effect at the end of the initial 12-month term. After the initial term, the plan continues month to month and cancellation takes effect at the end of the current paid period. Treatment of early exit and website transfer before the end of the initial term is an owner decision to be finalized in the approved policy before live launch; the final approved handling will be shown before checkout and will not be changed retroactively for existing subscribers without notice.
What cancellation never does
- Your delivered brand files are never deleted because a marketing or website plan was canceled.
- Your Google Business Profile, reviews, and social accounts remain yours — delegated access is simply removed.
- Canceling one monthly plan does not cancel your other plans or affect your completed kit.
Refunds
Refund triggers, timing treatment and any work-performed handling for the one-time kit and monthly plans are owner decisions to be finalized in the approved policy before live launch. Until that approval, no refund promise beyond applicable law is made on this staging page, and no live payments are being taken. Where a refund is issued, it is recorded against the original order and scheduled fulfillment stops as appropriate.
How to cancel or request nonrenewal
Live clients will manage month-to-month cancellations and Website & Care nonrenewal requests through an authenticated request workflow in the client portal that shows the explicit effective date — not an instant-cancel button that contradicts these terms.